Terms of service

Last updated: 8 September 2026

Welcome to Xi Crafted. ♡

By visiting our website or purchasing from Xi Crafted, you agree to these Terms of Service.

Please read them carefully before placing an order.

1. About Xi Crafted

Xi Crafted is an online store offering crystal, gemstone and fashion accessories, including handmade and customised pieces.

Our products are created to bring a little joy, beauty and individuality into your everyday life.

2. Product Information

We make every effort to ensure that our product descriptions, photographs, dimensions and prices are accurate.

However, many of our products contain natural crystals and gemstones, which are naturally unique.

Variations in:

  • Colour
  • Pattern
  • Shape
  • Transparency
  • Inclusions
  • Natural formations

may occur from one piece to another.

These natural characteristics are part of the beauty of natural gemstones.

3. Product Photos

We make every effort to photograph our products as accurately as possible.

However, colours may appear slightly different depending on lighting, photography conditions and your device's screen settings.

4. Handmade & Customised Products

Some Xi Crafted products are handmade or customised.

Because of the handmade nature of these pieces, minor variations may occur.

For customised orders, please carefully check the details provided before confirming your order.

5. Pricing

All prices displayed on our website are in the currency shown at checkout unless otherwise stated.

We reserve the right to correct pricing, description or typographical errors.

If an error affects an order you have placed, we will contact you as soon as reasonably possible to discuss the available options.

6. Orders

An order is considered successfully placed once payment has been successfully received and an order confirmation has been issued.

We reserve the right to cancel an order in circumstances such as:

  • The product is unavailable
  • There is an obvious pricing or listing error
  • We reasonably suspect fraudulent or unauthorised activity
  • We are unable to fulfil the order for reasons beyond our reasonable control

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payments

Payments are processed through the payment methods made available at checkout.

By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

8. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Nothing in these Terms is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

9. Shipping

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance only and may be affected by circumstances outside our reasonable control.

10. Intellectual Property

All content on the Xi Crafted website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Product descriptions
  • Graphics
  • Website design
  • Written content

belongs to or is used by Xi Crafted with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially use our content without our prior written permission.

11. Website Use

You agree not to use our website:

  • For unlawful purposes
  • To commit fraud
  • To interfere with the operation or security of the website
  • To attempt to gain unauthorised access to our systems
  • To copy or misuse our content

12. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, courier companies, analytics services and social media platforms.

Your use of these services may also be subject to their respective terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Xi Crafted will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, website interruptions, payment-provider issues or other events beyond our control.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be made available on our website. Your continued use of our website after an update means that you accept the updated Terms to the extent permitted by applicable law.

15. Governing Law

These Terms are governed by the laws applicable to Xi Crafted and its business operations.

Where applicable, disputes will be subject to the jurisdiction of the relevant courts or consumer dispute-resolution bodies.

16. Contact Us

If you have any questions about these Terms of Service, please contact:

Xi Crafted
Email: xicrafted@gmail.com
Business Address: Central Park Laman Damai, 81200 Johor Bahru, Johor, Malaysia

Thank you for choosing Xi Crafted. ♡