Refund policy

At Xi Crafted, we hope you love every piece you receive. Because many of our pieces are made with natural crystals and gemstones, each one is naturally unique and may have slight variations in colour, shape, pattern and inclusions.

If there is an issue with your order, please contact us and we’ll be happy to help. ♡

1. Returns

We accept returns within 7 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition and packaging.
  • The item must not have been damaged, altered or modified after delivery.
  • You must contact us before sending the item back.

Please contact us at xicrafted@gmail.com with your order number and a photo/video of the item if applicable.

Returns sent to us without prior approval may not be accepted.

2. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 7 days of delivery.

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer.
  • The original shipping fee is non-refundable.
  • The item must be returned in its original, unused condition.
  • A refund will be processed after we receive and inspect the returned item.

3. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A short video where appropriate

We will assess the issue and, where applicable, offer a replacement, repair or refund.

For items that are confirmed to have been damaged or incorrectly supplied by Xi Crafted, we will cover the reasonable return shipping cost.

4. Natural Crystal & Gemstone Variations

Our crystals and gemstones are natural materials, so no two pieces are exactly alike.

Natural characteristics such as:

  • Slight differences in colour
  • Natural inclusions
  • Small internal lines or formations
  • Minor surface variations
  • Differences in shape, pattern or transparency

are part of the natural beauty of the stone and are not considered defects.

Product photos are taken under different lighting conditions, so slight colour differences between the product photo and the actual item may occur.

5. Handmade & Customised Items

Some Xi Crafted pieces are handmade or customised especially for you.

Customised, personalised or made-to-order items are not eligible for change-of-mind returns, unless the item arrives damaged, defective or does not match the agreed order.

6. Sale & Clearance Items

Items purchased during a sale or clearance promotion are final sale and are not eligible for change-of-mind returns.

This does not affect your rights regarding items that are defective, damaged or do not match the description of the product.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible.

Please allow some additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges are generally non-refundable for change-of-mind returns.

8. Exchanges

We do not guarantee exchanges for change-of-mind purchases because many Xi Crafted pieces are limited or one-of-a-kind.

If you would like a different piece, you may return the eligible item and place a new order.

9. Lost or Damaged Parcels During Delivery

Once your order has been handed over to the courier, delivery is handled by the selected shipping provider.

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will assist with the courier claim and work with you to resolve the issue.

10. Contact Us

For any return or refund enquiries, please contact us at:

Xi Crafted
Email: xicrafted@gmail.com
Instagram: @xicrafted

We’re always happy to help and want you to feel confident shopping with Xi Crafted. ♡

This policy does not limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.