Shipping policy

At Xi Crafted, we carefully pack every piece with love and care before sending it your way. ♡

Please find our shipping information below.

1. Where We Ship

We currently ship to:

  • 🇲🇾 Malaysia
  • 🇸🇬 Singapore

We may expand our shipping destinations in the future.

2. Processing Time

Orders are usually processed and packed within 1–3 business days after payment has been successfully received.

During product launches, promotions, festive periods or other busy periods, processing may take slightly longer.

We will do our best to keep you updated if there are any unexpected delays.

3. Estimated Delivery Time

Estimated delivery times after your order has been dispatched:

Malaysia

  • West Malaysia: approximately 2–5 business days
  • Sabah & Sarawak: approximately 3–7 business days

Singapore

  • Approximately 3–7 business days

Delivery times are estimates only and may vary depending on the courier, public holidays, weather, customs clearance and other circumstances beyond our control.

4. Shipping Fees

Shipping fees will be calculated and displayed at checkout based on your delivery location and order.

From time to time, Xi Crafted may offer free shipping promotions or free shipping above a minimum order value.

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Please allow some time for the tracking information to be updated after the parcel has been collected by the courier.

6. Incorrect Address

Please make sure your shipping address is correct before completing your order.

If you notice that your address is incorrect, please contact us as soon as possible.

If your order has not yet been shipped, we will do our best to update the address.

If the parcel has already been dispatched, we may not be able to change the delivery address. Any additional delivery or re-shipping costs resulting from an incorrect address may be charged to the customer.

7. Delayed, Lost or Damaged Parcels

Once your order has been handed over to the courier, delivery is handled by the selected shipping provider.

If your parcel appears to be delayed or lost, please contact us and we will assist you in contacting the courier and following up on the shipment.

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the parcel, packaging and item.

We will work with you to resolve the issue.

8. International Orders & Customs

For orders shipped outside Malaysia, the recipient may be responsible for any applicable customs duties, taxes, import charges or other fees imposed by the destination country.

These charges are outside Xi Crafted's control and are the responsibility of the recipient where applicable.

9. Delivery Delays

Xi Crafted is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, customs clearance or other unforeseen events.

We will, however, do our best to assist you if an issue occurs with your delivery.

10. Contact Us

If you have any questions regarding your order or delivery, please contact us at:

Xi Crafted
Email: xicrafted@gmail.com
Instagram: @xicrafted

Thank you for supporting Xi Crafted. ♡